GENERAL QUESTIONS

 

Q: IS EVERYTHING AUTHENTIC
A: Yes. Everything we sell in our showroom and on our website is guaranteed 100% authentic.

 

Q: CAN I SELL MY STUFF ON YOUR WEBSITE?
A: Yes. Please schedule your appointment to come into our showroom and consign, sell, or trade your items.

 

Q: DO YOU HAVE A RETAIL STORE?
A: Yes. We are by-appointment only. To schedule an appointment, click here.

 

Q: WHERE DO YOU GET ALL YOUR INVENTORY?
A: Besides our customers who consign with us, we use all our sources and connections to purchase inventory. Every item for sale with us has been inspected for authenticity. We guarantee all inventory to be 100% authentic or your money back.

 

Q: WHY ARE PRICES DIFFERENT FOR THE SAME PRODUCT?
A: Items are priced by their owner. Each owner can set whatever price they want for their product. Condition and markdowns also vary by item.

 


ONLINE SHOPPING

 

Q: WHEN WILL MY ORDER BE SHIPPED?
A: Once your order has been processed, you will receive a confirmation email with your order number. Your order will be processed and shipped within 1-4 business days. Once your order has been shipped you will receive an email along with the tracking information. All orders are shipped 2 day express and a signature will be required.

 

Q: WHEN WILL MY ORDER ARRIVE?
A: Please allow 1-4 business days for order processing and verification, and an additional 3-7 business days for your order to be delivered.


Q: CAN I TRACK MY ORDER?
A: Yes, once your order has been shipped you will receive an email confirming your shipment along with your tracking number 

Q: DO YOU ACCEPT RETURNS? 
A: All sales with Vault 813 are final. Vault 813 is a consignment marketplace, meaning all items we carry and offer on this site are provided by independent owners. Once an item sells, either online or in one of our stores, the owner receives payment for their merchandise. Because of this, we are unable to process returns or exchanges. Refunds are ONLY processed based on fulfillment errors, such as incorrectly shipped or missing items. If you have any issues with your order, please contact us within 5 business days of receiving your package. All transactions are final after 5 business days.

Q: PRICES, SHIPPING & HANDLING CHARGES?
A: All orders are shipped 2 day express mail. All packages are insured and require signature confirmation. The shipping cost will be determined once your order is placed and will be added to the total at checkout. International orders are shipped DHL Express. Please contact info@vault813.com if you have any questions


Q: DO YOU SHIP INTERNATIONALLY?
A: Yes we do. Shipping prices are listed on each item and the exact price for shipping will be determined at checkout.

Q: HOW DO I PAY FOR AN ITEM? IS YOUR CHECKOUT SAFE?
A: Just follow the simple checkout system. It will direct you through our payment system. Our checkout is 100% secure and SSL certified. All of our orders are processed with our merchant services

Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A: We accept Visa, Mastercard, Discovery, American Express, and PayPal

 

Q: WHY DO MY BILLING AND SHIPPING ADDRESS HAVE TO MATCH?                                                                                                                                                                                                A: We require that your billing and shipping address match as an additional step to prevent credit card fraud.